Here’s a general Refund and Returns Policy template for a website selling mobiles and electronics. You can customize it according to your specific business requirements: — **Refund and Returns Policy** Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. ### 1. **Returns** – **Eligibility for Returns**: – You may return most new, unopened items within **30 days** of delivery for a full refund. – Items must be in the original packaging with all accessories, manuals, and tags intact. – Certain items, such as **opened mobile phones**, **electronics**, **software**, and **batteries** may not be eligible for return due to hygiene or safety reasons. Please check product-specific return policies. – **Non-returnable Items**: – Gift cards – Downloadable software products – Opened mobile phones or electronics, unless defective – Customized or personalized products – Any items marked as final sale ### 2. **Returns Process** – To initiate a return, contact us at **[Customer Service Email]** with your order number and the reason for your return. – We will provide you with a return authorization and instructions for returning the item. – All returns must be shipped back to us within **14 days** after receiving the return authorization. ### 3. **Refunds** – **Processing Time**: Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. – If approved, your refund will be processed within **7-10 business days** to your original payment method. – Depending on your bank or credit card company, it may take a few additional days for the refund to appear in your account. – **Partial Refunds**: – Refunds may be subject to deductions if the item is returned in a damaged condition or missing parts. ### 4. **Exchanges** – We currently do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order. ### 5. **Defective or Damaged Products** – If you receive a defective or damaged product, please contact us within **48 hours** of receiving the item. We will offer a replacement or full refund. – For damaged items, please keep the original packaging and provide pictures of the damaged product when you contact customer service. ### 6. **Shipping Costs** – **Return Shipping**: Return shipping is typically at the customer’s expense, unless the product is defective or incorrect. – **Original Shipping Fees**: Original shipping charges are non-refundable unless you received a damaged or incorrect item. ### 7. **Canceling an Order** – If you need to cancel your order, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled, but you can return the item after receiving it. ### 8. **Special Conditions** – We reserve the right to refuse any return that does not meet the requirements of our Return Policy. **Contact Us:** If you have any questions or need assistance, please reach out to us at: **Email**: [Customer Service Email] **Phone**: [Customer Service Phone Number] Thank you for choosing us! We appreciate your business and are committed to providing you with the best customer experience. — Feel free to adjust the timeframes and specifics according to your store’s policy.